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Privacy Policy

Last Updated: 11/14/2024

1. INTRODUCTION

This Privacy Policy explains how OneClick AI (“we,” “our,” or “us”) collects, uses, and protects your information when you use our services at oneclickai.pro and related websites and applications. We are committed to protecting your privacy and ensuring the security of your personal information.
This policy applies to all services offered by OneClick AI, including our website, application interface, and customer support services. By using our services, you agree to the collection and use of information as described in this policy.

2. DATA COLLECTION

We collect the following types of information:

A. Information You Provide

  • Name
  • Email address
  • Phone number
  • Company name
  • Payment information (processed securely through Stripe)

B. Usage Information

  • Login times and frequency
  • Feature usage patterns
  • Actions taken within the software
  • Session duration and activity
  • Time spent on different sections

C. Technical Data

  • Essential cookies for session management and authentication
  • Analytics data through Google Analytics and Matomo
  • Advertising tracking through Google advertising pixels

D. Automated Data Collection

We use the following tools to collect and analyze usage data:

  • Google Analytics
  • Matomo Analytics
  • Essential cookies for platform functionality
All payment processing is handled securely through Stripe, and we do not store your payment information on our servers.

3. DATA USAGE

We use your information for the following purposes:

A. Essential Service Operations

  • Account management and authentication
  • Processing payments through Stripe
  • Providing core service functionality
  • Customer support services

B. Service Improvement

  • Analyzing feature usage to improve our platform
  • Product development and enhancement
  • Performance monitoring and bug fixing
  • System maintenance and optimization

C. Communications

  • Service updates and notifications
  • Customer support responses
  • Marketing communications (with consent)
  • Product announcements

Legal Basis for Processing:

  • Account & Service Data: Used to fulfill our contract with you
  • Usage & Analytics Data: Used based on legitimate business interests
  • Marketing Communications: Based on your consent, which can be withdrawn at any time

4. DATA SHARING

We share your data with the following service providers:

A. Essential Service Providers

  • Google Cloud/Firebase (data storage)
  • Digital Ocean (NYC servers)
  • Amazon S3 (company assets)
  • CDN services for content delivery

B. Operational Tools

  • ProHQ (customer support, CRM, project management)
  • Google Workspace (email services)
  • Self-hosted Mautic instance (marketing automation)
  • Stripe (payment processing)

C. Data Sharing Policy

  • We do not sell your personal information
  • Data is shared only with necessary service providers
  • Information may be shared if required by law enforcement
  • All service providers are bound by confidentiality obligations

Geographic Considerations:

  • Company headquarters: Lansing, MI, United States
  • Primary data center: Digital Ocean (NYC)
  • CDN usage may involve temporary international data transfers

5. USER RIGHTS

You have the following rights regarding your personal information:

A. Account Control & Data Access

  • Manage your account at https://www.oneclickai.pro
  • Delete your account through chat.oneclickai.pro
  • Update payment information
  • Modify communication preferences

B. Data Request Process

  • Submit requests to: supersupport@superwebpros.com
  • Initial response within 2-3 business days
  • Complete request fulfillment within 30 days
  • Requests handled by Super Support team

C. Communication Preferences

  • Opt-out of marketing communications at any time
  • Unsubscribe links included in all marketing emails
  • Modify email preferences through your account settings

6. SECURITY MEASURES

We implement appropriate technical and organizational measures to protect your data:

A. Technical Security

  • End-to-end encryption for data transmission
  • Secure password generation and management
  • Daily data backups
  • Continuous uptime monitoring
  • Role-based access control
  • Secure cloud infrastructure

B. Access Controls

  • Limited database access to authorized developers
  • Role-based permissions through our ERP system
  • Need-to-have basis access management
  • Regular access review and monitoring

C. Incident Response

In the event of a data breach, we will:

  • Immediately assess and contain the incident
  • Document and investigate the breach
  • Notify affected users within 72 hours
  • Implement necessary security improvements
  • Maintain detailed incident logs
  • Take steps to prevent future occurrences

D. Data Protection

  • Regular security assessments
  • Secure backup procedures
  • Ongoing system monitoring
  • Security update implementation

7. COMPLIANCE

A. Geographic Scope

  • Services provided exclusively within the United States
  • Compliance with applicable US federal and state privacy laws
  • Standard data privacy protections for US consumers

B. Regulatory Compliance

  • Adherence to US consumer protection laws
  • Monitoring and implementation of state-specific privacy requirements
  • Regular policy reviews and updates to maintain compliance

C. Policy Updates

  • We reserve the right to update this privacy policy
  • Material changes will be communicated via email
  • Continued use of services after changes constitutes acceptance
  • Previous versions available upon request

8. CONTACT INFORMATION

For any privacy-related questions, concerns, or requests:
Primary Contact Methods:
  • Email: supersupport@superwebpros.com
  • Phone: 1-844-WEB-PRO5 (1-844-932-7765)

Mailing Address:

120 North Washington Square

Suite 300

Lansing, MI 48933

United States

Response Times:
  • Initial response: 2-3 business days
  • Complete request fulfillment: Within 30 days
For urgent privacy or security concerns, please contact us by phone.
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