Privacy Policy
1. INTRODUCTION
2. DATA COLLECTION
A. Information You Provide
- Name
- Email address
- Phone number
- Company name
- Payment information (processed securely through Stripe)
B. Usage Information
- Login times and frequency
- Feature usage patterns
- Actions taken within the software
- Session duration and activity
- Time spent on different sections
C. Technical Data
- Essential cookies for session management and authentication
- Analytics data through Google Analytics and Matomo
- Advertising tracking through Google advertising pixels
D. Automated Data Collection
We use the following tools to collect and analyze usage data:
- Google Analytics
- Matomo Analytics
- Essential cookies for platform functionality
3. DATA USAGE
A. Essential Service Operations
- Account management and authentication
- Processing payments through Stripe
- Providing core service functionality
- Customer support services
B. Service Improvement
- Analyzing feature usage to improve our platform
- Product development and enhancement
- Performance monitoring and bug fixing
- System maintenance and optimization
C. Communications
- Service updates and notifications
- Customer support responses
- Marketing communications (with consent)
- Product announcements
Legal Basis for Processing:
- Account & Service Data: Used to fulfill our contract with you
- Usage & Analytics Data: Used based on legitimate business interests
- Marketing Communications: Based on your consent, which can be withdrawn at any time
4. DATA SHARING
A. Essential Service Providers
- Google Cloud/Firebase (data storage)
- Digital Ocean (NYC servers)
- Amazon S3 (company assets)
- CDN services for content delivery
B. Operational Tools
- ProHQ (customer support, CRM, project management)
- Google Workspace (email services)
- Self-hosted Mautic instance (marketing automation)
- Stripe (payment processing)
C. Data Sharing Policy
- We do not sell your personal information
- Data is shared only with necessary service providers
- Information may be shared if required by law enforcement
- All service providers are bound by confidentiality obligations
Geographic Considerations:
- Company headquarters: Lansing, MI, United States
- Primary data center: Digital Ocean (NYC)
- CDN usage may involve temporary international data transfers
5. USER RIGHTS
A. Account Control & Data Access
- Manage your account at https://www.oneclickai.pro
- Delete your account through chat.oneclickai.pro
- Update payment information
- Modify communication preferences
B. Data Request Process
- Submit requests to: supersupport@superwebpros.com
- Initial response within 2-3 business days
- Complete request fulfillment within 30 days
Requests handled by Super Support team
C. Communication Preferences
- Opt-out of marketing communications at any time
- Unsubscribe links included in all marketing emails
Modify email preferences through your account settings
6. SECURITY MEASURES
A. Technical Security
- End-to-end encryption for data transmission
- Secure password generation and management
- Daily data backups
- Continuous uptime monitoring
- Role-based access control
- Secure cloud infrastructure
B. Access Controls
- Limited database access to authorized developers
- Role-based permissions through our ERP system
- Need-to-have basis access management
- Regular access review and monitoring
C. Incident Response
In the event of a data breach, we will:
- Immediately assess and contain the incident
- Document and investigate the breach
- Notify affected users within 72 hours
- Implement necessary security improvements
- Maintain detailed incident logs
- Take steps to prevent future occurrences
D. Data Protection
- Regular security assessments
- Secure backup procedures
- Ongoing system monitoring
- Security update implementation
7. COMPLIANCE
A. Geographic Scope
- Services provided exclusively within the United States
- Compliance with applicable US federal and state privacy laws
- Standard data privacy protections for US consumers
B. Regulatory Compliance
- Adherence to US consumer protection laws
- Monitoring and implementation of state-specific privacy requirements
- Regular policy reviews and updates to maintain compliance
C. Policy Updates
- We reserve the right to update this privacy policy
- Material changes will be communicated via email
- Continued use of services after changes constitutes acceptance
- Previous versions available upon request
8. CONTACT INFORMATION
- Email: supersupport@superwebpros.com
- Phone: 1-844-WEB-PRO5 (1-844-932-7765)
Mailing Address:
120 North Washington Square
Suite 300
Lansing, MI 48933
United States
- Initial response: 2-3 business days
- Complete request fulfillment: Within 30 days